About

FAQ

• Where is the store based?

  Lu'an, China

• Do you accept orders placed outside of the US?

  ❣We accept orders from around the globe and if you are a Eoooh❣ ❣ Privilege Member, you'll receive your purchases from warehouses in USA, Canada, UK, Germany and Australia! You'll get also free return to those warehouses.
  If you live on another planet please contact us for more details. We speak Italian,English,French, Spanish, some Greek, Latin and little bit of Mandarin, so please...try to contact us in any of the languages above. At moment we are not able to decode any alien language.

• How long will it take to receive my order?

  Normally it takes around 7 to 14 business days to ship after processing.We'll ship out item not more than 7 business days. Once item shipped we'll provide you a TRACKING NUMBER via email.We are not responsible for any packages that are lost,stolen or delayed by the postal service.
  Remarks:
  We aim to meet these delivery times however orders stuck in customs is out of our control. During busy seasons like holidays, processing / shipping time can take a couple more days.

• Refund Policy For Lost Parcels

  We are the only store on Storenvy that takes full responsibiity for lost parcels by the couriers. In case your parcel is lost we'll offer a store credit that we'll cover 100% the value of the lost parcel. Store credit is issued, after 1 months from shipping and only after we have communication of lost parcel by the courier.

• Get your favorite product! Purchasing service

  Do you like to sell specific products in other stores and you can't find them in our store? Just email us and send a picture link of your favorite project and we will offer you better prices + faster DHL shipping + better customer service. Enjoy PayPal Gold Key Supplier Service from Eoooh!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.